From the beginning, ALERT's approach to security officer training has used the image of a pyramid to represent a "from the ground up" approach. Establishing a foundation is key and after that foundation is cemented in place, our officers have the opportunity build a solid structure and grow as we grow.
Our focus has always been to recruit, hire and train the most talented employees in the security industry. The ALERT Protective Servicese3 Learning program forms the basis of our integrated ALERT Training Pyramid. This approach starts with new employee orientation and our Officer Certification Program (OCP) has become cemented into the foundation of the ALERT officer experience. It represents our dedication to the concept of Continuous Improvement.
With this commitment to our team, ALERT is on cutting edge, ensuring the continuous improvement, development and retention of the best. Well trained and engaged security officers represent the value in our service and is our competitive advantage.
Training and Development in our business is a multi-faceted set of activities of which e-learning style training is among them. The goal is to bring ALERT officers up to another threshold of performance. Studies have clearly shown that engaged, empowered and educated security officers are the drivers to a work environment that has a positive impact on employee behaviors and attitudes as well as customer satisfaction and loyalty.
Engaged employees represent a true competitive advantage as an organization. Engagement is defined as "the extent to which people enjoy and believe in what they do and feel valued for doing". First and foremost, ALERT believes the best way to have highly engaged employees are to hire them into our organization. Secondly we must develop these employees through leadership and strong systems such as our e3 Learning and Officer Certification Programs.
Employee Empowerment is a feeling of job ownership and commitment brought about through the ability to make decisions based on the task at hand. ALERT fosters empowerment when our employees have the perception that their actions are self determined, based on their training and talent, rather than being solely directed by others.
Most employees want to keep their job fresh and interesting by learning new approaches and building new skills, ALERT is committed to building a learning culture by Educating our individual employees through meaningful e3 Learning style training.