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Security Technology at ALERT Protective Services

Security Services


Security Technology

Technology is a key component of a complete security program at community gatehouses, concierge desks, security command centers or on a mobile patrol. At ALERT Protective Services, we believe that technology is not the singular answer to security issues, but an important part of an effective security program. ALERT utilizes a variety of security technology hardware and software programs to ensure that our officers are alert and responsive to your visitors and residents.

To keep our personnel ready to serve, they include:

  • IP cameras, to monitor gatehouse and desk activities remotely;
  • Driveway and entrance alarm systems.

ALERT's Amenity Remote Monitoring

Who is in your pool and spa area after closing?  A problem for gated communities with full service clubhouses is how to ensure that resident and visitors are complying to the rules and regulations. Your Gate Officers can be equipped to remotely monitor clubhouse activity during peak hours and after closing.

With the ALERT exclusive "Amenity Remote" package, the officers, for which you are already paying, can monitor activity through analytic cameras that alarm at the gatehouse when targeted activity is detected. Officers will be able to view activity and broadcast a warning message. If the violators do not comply, Officers will alert law enforcement. ALERT will supply everything you need.

  • Analytic IP cameras with targeted detection capabilities.
  • Detection cameras work in low light  and rain.
  • Complete installation and maintenance included.
  • Computer system and software in the gatehouse.
  • Experienced and Trained Officers to handle Visitor Access.
  • Emergency Assistance.

ALERT e-Reporting

While on the job, the two key objectives of a well trained security officer are to 1.) Observe and 2.) Report what they observed while performing their duties.  A great way to do this is through two documents: 

  • The Shift Activity Report (SAR):  to capture routine duties, a "diary" of officer activities during a given time period –and—
  • The Unusual Incident Report (UIR): to capture and document serious or "unusual" incidents, including a narrative on what transpired, along with what actions were taken by a security officer in response.

Gone are the days of security officer reports done on paper.  That method is inefficient in both data capture and data analysis. To bring security reporting into the 21st century, ALERT custom designed our own electronic reporting software, ALERT e-Reporting.

ALERT  e-Reporting captures the same data as the old paper report, but in an electronic database that offers ease of use, instant communication and database storage.  Our e-Reporting software is robust and will run on a PC using Windows 7 or later.

ALERT e-Reporting offers 5 key benefits:

  • Eliminates cumbersome paper reports;
  • Data may be collected from fixed locations (PC) or on the go, using a tablet and/or smartphone;
  • Allows for instant communication of unusual incidents to key personnel using email;
  • A frequent back-up is performed using an internet connection and cloud storage of all reports in case of hardware failure;
  • Both routine activities and incidents are available from the cloud database for further review and analysis.

Some systems simply capture data, but this is as far as they go. Other security companies leave it up to their client to review and analyze this data. ALERT e-Reporting captures data, but more importantly, also takes it to the next level with observation reports, management analysis and "Incident Mapping".

Incidents can be captured in several ways, where officers may use a fixed PC or be deployed with mobile tablet and/or smartphone. Incidents are categorized for filtering and email alerts sent to the required parties. For instance, a landscaping incident can be sent to members of the landscaping committee and the property manager, while security incidents go to the members of the security committee, board president, property manage, facility manager or whoever you wish. Regardless, the ALERT management team is always included, so our management team is always aware and ready to respond.

The incidents can be filtered in a variety of ways, depending on a client's individual needs. Our e-Reporting system is truly a customized security technology solution.

Access Control Systems

Two key considerations in most residential communities, condominiums and office building complexes are:

  • How is access to the community or facility controlled, so only authorized personnel are granted access?
  • How is that same access documented?

ALERT officers use a variety of systems in providing access control at gatehouses, condominium concierge desks and in office building lobbies. They include gate access control systems by Southworth Solutions, Capsure Inc, ABDI (Applications By Design, Inc), TEM Systems, and Cypress Access Systems to name a few.

In addition, our management team has consulted on the viability, application and installation project management of such systems as noted above, but also in the use and application of concierge desk and facility wide access control systems. Hardware and software provided by such companies as Lenel, Transcore, DSX, Capsure Inc, ABDI, Software House and Southworth Solutionsare a few of the systems we are familiar with and suggest clients explore as they evaluate their access control options.

We have the knowledge and experience to manage your technology needs; you don't need to have this expertise on your community board, facility staff or - more importantly, pay for it. We consult and manage projects for camera design, gate systems to include anti-tailgating systems, remote gate systems, remote camera systems, visitor access software, and clubhouse / resident access systems to include active transponders and barcode technology. Allow ALERT to be your security and access control experts and work with you to enhance your security and access control program.

© 2018 ALERT Protective Services

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