A key element of our Client Communication plan is the extremely important role our security officers play in the field. During the interview process, our management team often hears that officers that have worked for other security companies RARELY, if ever, saw members of their management team while working.
Our Executive Management Team believes it is VITAL for ALERT management to regularly interact and communicate with our team of account managers and security officers in the field. We do this in a variety of ways, using the latest technology available to ensure they receive attention, are aware of the latest post instructions, understand any special needs and are "in the know":
Another important aspect to customer communication is showing that our team of dedicated security officers is properly trained and knowledgable on their duties and responsibilities on site. Our customer contacts can receive data on officer post knowledge through our on-line testing system. You know that our officers "know what to do" and "when to do it" .
The goal is to ensure our officers know "What to Do" and "When to Do It." But officer training and interactions with ALERT management and are only PART of the equation.
The other key piece of this equation brings training and reporting together: how do our field officers keep our customers and ALERT management aware of important issues and incidents that occur while on duty? By using our unique ALERT e-Reporting activity and incident report software.
As discussed in Security Technology, most security companies still utilize pencil and paper for shift reporting, incident reporting, and important pass-downs. ALERT has automated these processes and reporting through gatehouse computers, portable tablets, and smartphones. Key messages and instructions are immediately sent to officers through the use of these devices integrated into a seamless communications program.
ALERT e-Reporting captures the same data as the old paper report, but in an electronic database that offers ease of use, instant communication and database storage. Our e-Reporting software is robust and will run on a PC using Windows 7 or later.
ALERT e-Reporting offers 5 key benefits:
Through our ALERT e-Reporting system, you will receive incident data that is captured and stored in an off-site server for access at any time. Data is given to you by incident type, date, location, and time. Combine this with crime statistics from the local police and you have a complete picture of your community incident profile.
Our communication processes and associated support systems are designed to proactively keep your community, board, property manager and / or facility manager up-to-date on important security and access control issues. Our management team uses the traditional methods of visitation and phone calls and also rely on email communication for important customer follow up.
By bringing together the elements of ALERT's Officer Communication methods, our ALERT e-Reporting system and frequent client communication, our management team is able to provide our customers with regular feedback on the performance of their security and access control investment. When Return On Investment (ROI) can be hard to quantify, our communication plan does a great deal to demonstrate the contribution our team makes.